What started off as a breakfast club that was established for newly arrived refugee students in Fairfield Intensive English Centre (IEC) and was funded by the Australian Government Department of Health and Ageing. It then developed into providing information sessions for newly arrived refugee parents and then it was later expanded into the high school due to its popularity. The program was then developed further and the Parents’ Café “Crossroads Café” was formed to assist primary school parents with transition to high school. The model was also adopted by other schools to assist parents with their transition to the Australian education system. With its popularity and the commitment of its first community liaison officer Haitham Jaju the program developed and it expanded its aims to focus on other settlement issues that the parents were facing. Through consultations and feedback from the participants it was identified that parents were facing other issues of settlement that needed attention. The program expanded its services and established a settlement program that targeted parents and designed programs that included social inclusion and belonging, exploring Australian life styles and systems e.g. health, education, the Australian law, connecting with other services and developing new skills such as English conversational classes, computer classes and trades and skills accredited TAFE courses that the parents can access.